NEWS & OFFERS: Heathrow’s new CEO announces, Hyatt is buying bonuses and BA is looking to expand India routes

First of all I thought it would be worth posting some links from my new Forbes article. After visiting the Aircraft Interiors Expo recently, here is my summary of the trend for business class trends for the future.

The Future of Business Class: A New Era of Convenience and Sustainability

In recent weeks, the aviation industry has come together for the latest innovations in aircraft seats, entertainment and interiors.

If you listen to my podcast/YouTube, you may remember me mentioning visiting the Finger Lakes region of New York State. If you like wine tasting this is a great place to visit and it is much less commercialized than Napa.

Moving Napa: It’s All About Finger Lakes Wine Vacations

One of the least known and northernmost wine regions is the Finger Lakes region in New York State. This region is made up of 11 glacial lakes, waterfalls and charming towns.

The newly announced CEO of Heathrow

I’m reading today’s press release, the song “Things can only get better” keeps playing in my head for some reason… I’m making no secret that I can’t believe that Heathrow has put in enough effort since the pandemic with reduced security point openings, security staff unhelpful and generally under-invested in customers despite significantly increasing cost per passenger.

Heathrow Airport Board has confirmed the appointment of Thomas Woldbye, currently CEO of Copenhagen Airport since 2011, as the man to replace John Holland-Kaye when he steps down later this year after nearly 10 years in the role.

I’m not surprised Thomas has now opted to leave Copenhagen due to continuing delays due to lack of air traffic controllers (not a problem he can do since controllers are employed by government agencies)

According to the press release, “Thomas brings a wealth of experience and a proven track record as CEO of a major airport championing passenger service, sustainability and growth.” During his tenure, the airport won ‘Best Airport’ based on passengers’ high satisfaction rating of their overall experience at Copenhagen Airport. He improved the customer satisfaction rating during his time with a number of improvements at the airport, such as the outside landside area, arrivals terminal, security, and airside passenger area which have all been upgraded, upgraded, and expanded.

John Holland-Kaye will remain in post for the time being, including a major summer break until Thomas officially starts later this year.

Thomas Wolbye said, “I am of course delighted and proud, and humbled, to have been chosen to lead arguably the world’s most famous airport in its future journeys.

“I have personally experienced how the incredible team at Heathrow have managed to improve infrastructure and passenger service over the last few years to create a strong platform for further success. Heathrow is an important engine of the British economy and is closely linked to the success of London and the UK more broadly. I look forward to being a part of charting the path for this iconic company. My ambition is to make airports better for passengers, airlines, communities and every part of the UK.”

Hyatt purchase points bonus

Grand Hyatt La Manga Club Golf & Spa Adults only infinity pool
Grand Hyatt La Manga Club Golf & Spa Adults only infinity pool

Hyatt has launched a new bonus when you buy World of Hyatt Points. The bonus is 25% which is normal for World of Hyatt. We do see some 30% bonuses in 2022, but none this year yet. You must be a member for at least 60 days to purchase or receive Bonus Points. For a limited time during the Promotion Period, members can purchase up to 110,000 points. This promo lasts until August 11, 2023.

It’s a good idea to double-check that buying points is cheaper than paying cash with a more expensive hotel, but make sure you buy points as soon as you check availability and then book a hotel. You don’t want to be stuck with points if the hotel sells out.

You can find the point of purchase page here.

Plus, don’t forget that Hyatt’s new bonus stay starts tomorrow with points double up to 25,000 points, starting with your second qualifying stay. You must register for and complete an eligible stay between 1 July and 15 September 2023.

Taj Mahal reflected in river at sunset, Agra, India

Despite already serving various Indian routes with New Delhi, Chennai, Hyderabad, Bengaluru and Mumbai, BA CEO Sean Doyle told CNBC that they are always looking to expand their existing markets, and India in particular. So while I think many UK-based BA customers hope to return to Southeast Asian destinations like Bangkok and Kuala Lumpur, they may be out of luck. He told CNBC’s Shereen Bhan,

“We always see opportunities by expanding existing markets. We are monitoring new routes very closely. The Indian market opportunity & potential is tremendous, we can see it domestically and we see it economically.” Doyle trusted the Indian diaspora in England is a huge opportunity to focus on.”

He also revealed that BA had returned 92% from pre-covid by 2023 but was still struggling from high fuel costs and supply chain issues which limited deliveries of new aircraft. The airline ditched its B747 fleet during Covid and is struggling to have enough capacity to meet their schedule. Most new aircraft deliveries have been delayed by several years as a result of the pandemic.


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